At Skillzens.us, customer satisfaction is important to us. Because we offer digital products and personalized services, please review the following refund policy carefully before making a purchase.
1. Digital Products (Templates, Guides, etc.)
All purchases of downloadable digital products are final. Once a digital item has been downloaded or accessed, we are unable to offer refunds or exchanges.
2. Resume Writing & Editing Services
If you are not satisfied with your resume service, the following terms apply:
- You may request revisions within 7 days of receiving your completed resume.
- Refund requests are reviewed on a case-by-case basis and are only considered if the service has not yet begun.
- Once the writing or editing process has started, refunds are not guaranteed.
Our goal is to work with you to ensure the final result meets your expectations.
3. Subscription Services (If Applicable)
You may cancel your subscription at any time. Any charges already processed are non-refundable; however, future billing will be stopped upon cancellation.
4. Chargebacks & Payment Disputes
We encourage customers to contact us directly to resolve any concerns before initiating a chargeback or payment dispute. Misuse of the chargeback process may result in account suspension or termination.
5. Contact Us
For refund or cancellation inquiries, please contact us at:
📧 support@skillzens.us
Be sure to include your order number and a brief explanation of your request so we can assist you promptly.